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FREQUENTLY ASKED QUESTIONS |
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| We have listed below, many answers and comments to various general questions we have been asked from our clients and
prospective customers relating to our products and services. Please browse through these sections if you have a general
query - the answer might just be here. If you cannot find your answer, or you have a specific question, please fill in
our Enquiry Form, and a member of our team will reply to you promptly.
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| Email Settings |
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Your username is your total email address, ie: your username@nscorp.com.au is the username used to authenticate you.
Our email server settings are listed on our Account Settings page. Please refer to this
page for oue email server settings.
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You certainly can. Provided the computer you are using has Internet access, you may access your email through our webmail
site at http://webmail.nscorp.com.au
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Your storage space on the server may have reached it's limit. You will not be able to send or receive email from your
webmail account if your storage space on the server is full. You will need to download your emails to a computer, through
an email program such as Microsoft Outlook Express. Please remember that any emails that you send from webmail will be
stored in your webmail 'Sent Items' folder on the server, and you should regularly delete these through webmail to ensure
you do not clog up your storage space.
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There is a maximum file size limit on emails that are sent or received through your email account. The maximum file size will
depend on the type of email account you have with us. If you find that your current limits prevent you from sending your
required day-to-day emails, please contact us, and we may be able to offer you a higher plan with a higher maximum file size
limit.
Another useful tip in sending large emails - if the email contains many attachments, try to break up the number of
attachments into several smaller emails, and you should be able to successfully send / receive these emails.
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| Dialup Internet Access |
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Our Dial-up access phone number is 8717 9888. This is a Sydney number, and the area code is (02). You should
not need to use the area code in the phone number if you are connecting from Sydney. You will, however, need
to include the area code if you are connecting from outside of Sydney. Please note that you phone line provider
will charge you at STD rates for any connections to our service from outside of Sydney.
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You may receive this type of message when the server cannot authenticate your username on the server with the
supplied password. Remember that your username and password is case sensitive, so ensure that you have entered
your correct details in lower case. Double check to ensure that "Caps Lock' is also turned off on your keyboard.
If you are still having trouble, please contact us, and we will confirm and/or reset your password.
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| Webhosting |
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All of our machines run RedHat Enterprise Linux. All machines are strongly
secured and have auditing software installed to ensure maximum security. We run modified Apache Servers
for web which have been modified for optimal performance.
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Absolutely! Our only requirement is that you will require a bank account in Australia that is capable of doing
credit card transactions online. Ofcourse we are more than happy to help a business obtain such an account.
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We provide an SSL-protected site that you can simply redirect your customer to. Once they have submitted their
credit card details and the transaction is complete, we redirect them back to your website. See our e-commerce
hosting costs for more details.
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If you are looking to launch spam, look elsewhere. We are VERY fast to terminate anyone who is found to
be a spammer - we don't care how much you want to pay us, we protect against spammers, not promote them!
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